USUALLY WHEN SOMETHING IS TOO GOOD TO BE TRUE, IT IS. IN THE CASE OF JENNIFER, SHE IS DEFINITELY THE EXCEPTION TO THIS RULE.
I have bought and sold multiple properties before and have dealt with some good agents but also, many agents that left something to be desired. My real estate experience along with my 16 years in the Financial Services arena causes me to be skeptical at times and really challenge the people I work with to make sure that they are going to do a great job for me. From my first phone call with Jennifer to well beyond the closing of escrow, she has exceeded all of my expectations. I only wish that she worked in every area that I am looking to purchase real estate in the future!
The property that I purchased with Jennifer is my primary residence that I am living in. I thought that I knew exactly what I wanted…well, this wasn’t the case. Jennifer really took the time to ask many questions, challenge my thinking to really be able to understand what was important to me and what were my truly ‘must haves’ in a home that I was looking for. She ran multiple scenarios by me to get a deeper understanding of what I wanted in a new home. I thought our first meeting would be 15-30 mins and instead, it went well over an hour and a half and I left that meeting and called my mortgage broker who referred me to her immediately to thank him for introducing me to Jennifer.
Jennifer didn’t just sign me up to MLS like many agents do and say, call me when you see something you like. She took the time to review all of the listings herself and send over a targeted group to keep getting a better understanding of what I truly wanted in a home. The way that she communicates and manages things through the whole process is amazing and shows she understands how the whole process works. Due to my schedule, weekdays are very tough for me to have free time to look at places and Jennifer was willing to meet me in the evening and on weekends, even on a Sunday…this again shows her dedication and passion for what she does.
It took a few weeks to find the place that I wanted and when we did, that was when Jennifer turned into a bulldog. Her exact words to me were…”I can tell by the look in your eyes that you want this place….its within your price range…as long as it passes all of the inspections and I feel comfortable with everything, you will be calling this place your home very soon!” I was blown away by this, talk about taking ownership. She is not just interested in closing a deal and moving on to the next one, she wants to make sure that everything is good to go before placing her clients into a home. To say it was an active and sellers market when we put our offer in was an understatement. Putting in a solid offer from a price standpoint was just one part of the equation. Jennifer came over and laid out a plan of attack addressing everything to make sure that my offer stood out above any of the other offers. Because of the time she spent at the beginning of our engagement, she knew all of the information needed to submit an offer. I still remember signing the documents and Jennifer saying to me, “Don’t worry, I will do everything in my power to get you this home.” Sure enough, I got a call a few days later from her saying, “Congratulations, you should have your keys in 30 days!” She also did follow up with saying, this is where the work begins. She made sure to explain to me when I would need to be available which is critical given how busy of a time schedule I have. When forms needed to be signed, etc. she would do whatever she needed to do to get them done well before any deadlines.
Jennifer was present in all inspections and through her connections, even had a few people come take a look at things to give us their professional opinion on things just to give me more peace of mind. Again, she was by far the most thorough agent I have ever worked with and her attention to detail is impeccable. She moved the escrow process along and made sure that everyone, the seller, the sellers agent, my broker, escrow, etc. was working on things in a timely fashion. She even got the seller to throw in her flatscreen TV, dining table and rug, kitchen table and a few other items in…for no extra charge!
After our closing, there was an issue that came up that no one could have detected or been able to identify during the closing. I called Jennifer to get her professional opinion on what I should do, not even asking her to help me out. After I explained to her what the issue was, she said, “Don’t worry, I will get this taken care of.” Again, I was blown away, I wasn’t even expecting nor asking her to help and she was willing to go the extra mile to make sure everything was taken care of. Keep in mind, this was after escrow had already been closed and her commission had been earned. A few weeks later, she was able to resolve the problem. Like I said earlier, I just wish she could replicate herself so she can work everywhere! When I expressed this to her, she said, “Feel free to call me with any questions and I will help in anyway possible.”
My experience with Jennifer was and has been a great one. I have the utmost respect for her professionalism, work ethic and integrity.
SHE WAS A REAL STAR WHEN I NEEDED HER THE MOST, I WILL NEVER FORGET THAT.
Jennifer has successfully helped me sell, buy and lease in Manhattan Beach (The Strand, East MB), Hermosa Beach (sand section), and South Redondo Beach close to 20M in sales over the past 10 years. She was very aggressive, and knocked on people’s doors who were not even selling with the intention of finding me my...Read More
SHE REALLY LOOKS OUT FOR YOU – THE CLIENT.
Jennifer has helped us buy and sell 5 properties in Hermosa Beach. She’s a great listener, it’s about you, the client. She learns your needs and makes them happen. She’s very sharp in knowing the market. As far as negotiating she delivered exactly what we asked for. Things ran very smoothly during the escrow period....Read More